Renew is a company specializing in the repair, restoration, inspection, and replacement of flooring and furnishings for homeowners, hospitality venues, and insurers. Their services include flooring and furniture claims management, carpet and upholstery cleaning, and fault remediation and reporting.
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Customer Service Reviews:
Customer feedback on Renew's services is mixed, with experiences varying across different regions and service offerings.
Positive Experiences:
Many customers have praised Renew for their professionalism, quality of work, and attentive customer service. For instance, Jacqui O'Rourke commended the company for a "great final fitting," noting that the team was "polite and with great care and attention," and showed "full respect for my property." She also mentioned that they "tidied up before leaving" and achieved "great results."
Similarly, Mrs. Evelyn Divall shared a positive experience, stating that the team was "brilliant" in carpeting a large area, including a sitting room and hallway. She appreciated that the team "did everything" and "replaced all the furniture," ensuring a "faultless" service.
In another instance, Mrs. Allison Holloway described her dealings with Renew as spanning "some 9 months," during which the service "never faltered." She highlighted that every staff member was "an absolute delight to speak with," being "polite, professional, friendly," and "nothing too much trouble." She concluded by stating that Renew was "a breath of fresh air" and that she "couldn't recommend them more highly."
Negative Experiences:
Conversely, some customers have reported unsatisfactory experiences. For example, a reviewer named Till expressed dissatisfaction with the service, stating that the inspector "hadn't a clue what he was doing." They described the report as a "template" that "didn't reflect the house he came into," labeling Renew as "disorganised, unprofessional, and totally incompetent." They advised others to "do not waste your money on this company" and suggested that Renew "should be reported to Trading Standards."
Another reviewer, Gloria R., shared a negative experience, stating that Renew's customer service "sucks." She mentioned issues such as a floor "dip" posing a tripping hazard, unaddressed concerns, and workers being "always late and never finished on time." She concluded by advising others to "stay away from this company."
Regional Variations:
It's important to note that customer experiences with Renew vary by region. For instance, reviews on Trustpilot for the UK-based Renew (renewfloor.co.uk) are generally positive, with customers praising the company's professionalism and quality of work. In contrast, reviews for Renew Flooring in Cleveland, Ohio, are more mixed, with some customers reporting negative experiences related to service quality and communication.
Conclusion:
Renew's customer service reputation is mixed, with many customers reporting positive experiences characterized by professionalism, quality workmanship, and attentive service. However, there are also reports of dissatisfaction, particularly concerning service quality and communication. Prospective customers are advised to consider these varied reviews and, if possible, consult local reviews specific to their region to make an informed decision.
CLICK HERE READ REVIEW THEN BUY AT OFFICIAL WEBSITE
Customer Service Reviews:
Customer feedback on Renew's services is mixed, with experiences varying across different regions and service offerings.
Positive Experiences:
Many customers have praised Renew for their professionalism, quality of work, and attentive customer service. For instance, Jacqui O'Rourke commended the company for a "great final fitting," noting that the team was "polite and with great care and attention," and showed "full respect for my property." She also mentioned that they "tidied up before leaving" and achieved "great results."
Similarly, Mrs. Evelyn Divall shared a positive experience, stating that the team was "brilliant" in carpeting a large area, including a sitting room and hallway. She appreciated that the team "did everything" and "replaced all the furniture," ensuring a "faultless" service.
In another instance, Mrs. Allison Holloway described her dealings with Renew as spanning "some 9 months," during which the service "never faltered." She highlighted that every staff member was "an absolute delight to speak with," being "polite, professional, friendly," and "nothing too much trouble." She concluded by stating that Renew was "a breath of fresh air" and that she "couldn't recommend them more highly."
Negative Experiences:
Conversely, some customers have reported unsatisfactory experiences. For example, a reviewer named Till expressed dissatisfaction with the service, stating that the inspector "hadn't a clue what he was doing." They described the report as a "template" that "didn't reflect the house he came into," labeling Renew as "disorganised, unprofessional, and totally incompetent." They advised others to "do not waste your money on this company" and suggested that Renew "should be reported to Trading Standards."
Another reviewer, Gloria R., shared a negative experience, stating that Renew's customer service "sucks." She mentioned issues such as a floor "dip" posing a tripping hazard, unaddressed concerns, and workers being "always late and never finished on time." She concluded by advising others to "stay away from this company."
Regional Variations:
It's important to note that customer experiences with Renew vary by region. For instance, reviews on Trustpilot for the UK-based Renew (renewfloor.co.uk) are generally positive, with customers praising the company's professionalism and quality of work. In contrast, reviews for Renew Flooring in Cleveland, Ohio, are more mixed, with some customers reporting negative experiences related to service quality and communication.
Conclusion:
Renew's customer service reputation is mixed, with many customers reporting positive experiences characterized by professionalism, quality workmanship, and attentive service. However, there are also reports of dissatisfaction, particularly concerning service quality and communication. Prospective customers are advised to consider these varied reviews and, if possible, consult local reviews specific to their region to make an informed decision.